FREQUENTLY ASKED QUESTIONS
Please see below for a list of frequently asked questions you may have. If you do not see your question below or want to reach out to us for a follow up to clarify some additional questions please reach out to us by contacting us through email: info@playzonedin.com or phone: (909) 206 - 4181
WHERE'S A GOOD PLACE FOR MY EVENT?
Any outdoor or indoor location with ample space is ideal for our Archery Games. For a group of 10, we suggest a location that's as big as 1 full basketball court. For a group of 20, we suggest a location that's as big as 2 full basketball courts. For THE ARENA, we suggest an area as big as 2X2 basketball courts. THE ARENA is 66ftx33ftx15ft.
Do I Need to Secure the Event Location?
Yes, securing the event space is the responsibility of the client. We are able to accommodate events from back yard parties to events wanting to add on THE ARENA. That said, it is your responsibility to find a suitable location. we’re happy to send you a curated list of parks and venues near you—just email us your zip code!
What’s Included in the Packages?
Each package comes with all the equipment listed on the activity page, a portable speaker, and a trained event coordinator who handles setup, supervision, and breakdown.
When Does the Coordinator Arrive for Setup?
Our event coordinators typically arrive 45–60 minutes before the scheduled start time. For simpler setups, they may arrive about 25 minutes in advance. We always aim for timely and professional execution.
What Payment Methods Do You Accept?
We accept Cash, Venmo, and all major credit cards.
Is an Event Coordinator Included in the Package?
Yes! Every package includes a dedicated event coordinator who manages everything from setup to takedown and keeps your activity running smoothly.
Are Safety Glasses Provided?
Yes. All combat-style activities—such as Gel Blaster, Nerf, Fortnite, and Archery Tag—include protective glasses or masks.
Can I Shorten the Package Time?
We’re not able to shorten package durations, but we offer flexible options to choose the right length when booking.
Do You Offer Discounts?
Subscribe to our email list to stay informed about occasional discounts and promotions.
What is a Smoke Bomb?
A smoke bomb is a stationary canister that emits a large cloud of colored smoke, adding dramatic visuals and excitement to your event.
How Long Are the Packages?
Packages range from 1 to 3 hours depending on the activity. Time options are listed on each activity page, and custom durations are available upon request.
When is Payment Due?
A 20% deposit is paid at the time for booking and we require full payment by the day before your scheduled event. Your initial deposit will be applied to the final payment.
Can I Buy Smoke Bombs Separately?
No. Smoke bombs are only available as add-ons to our event packages and are not sold on their own.
Do You Carry Insurance?
Yes, Zoned In is a fully insured business.
How Do I Get a Park Permit?
Contact your park’s administrative office directly for permit details. Since some parks have restrictions, we recommend starting the process early. We can take on the permit process for you for $100. Either way we will help you identify a park works for your event.
Can You Add a Park to Your Insurance?
Yes. We can provide a certificate of additional insured for your venue or park if needed.
Are There Any Hidden Fees?
No surprises here—all fees, including mileage and service add-ons, are fully disclosed during booking.
What’s the Mileage Fee and How is it Calculated?
We charge $2 per mile after the first 20 miles from our home base in Los Angeles (zip code 92223). The distance is calculated from this zip code to your event location.
Do Packages Include Food or Decorations?
Packages do not come with food or decorations. You’re welcome to add your own!
Do You Have Water-Based Activities?
We don’t currently offer water-style activities.
What Should Participants Wear?
We recommend comfortable, athletic clothing and closed-toe shoes for safety and mobility.
Are Weekday Discounts Available?
No, we do not currently offer any discounts for weekday bookings.
What Does the 10% Insurance Fee Cover?
This optional fee protects you from liability for any equipment that’s accidentally damaged during your event. It’s non-refundable and gives you peace of mind.
What is Your Cancellation Policy?
If you reschedule due to rain, your deposit will be credited to a future event.
Cancellations made within 24 hours incur a loss of deposit and $150 labor fee.
If weather allows or your venue is indoors, your event will proceed and the labor fee will be waived or refunded after.
Waiting until the event day to cancel still results in the labor fee if the event is canceled.
Do I Need Extra Coordinators if I’m Helping?
Yes. For safety and quality control, an additional event coordinator is required for events with more than 24 active participants, even if you’re helping.